RETURN PAGE

For the delivery of products: 1. When purchasing products, the consumer has the option to dissolve the agreement without giving a reason for a period of 14 days. This cooling-off period commences on the day the order is placed. 2. During the cooling-off period, the consumer shall handle the product and the packaging with care. They shall unpack or use the product only to the extent necessary to assess whether they wish to keep it. You have 14 days after placing your order to cancel the purchase. If you exercise your right of withdrawal, we expect the product to be returned to us—complete with all supplied accessories and, where reasonably possible, in its original condition and packaging—within 14 days of receipt. Clearance items ("while stocks last" products) or Mystery Deals can only be cancelled provided that the goods have not yet been shipped or received. For the delivery of services: 3. For the delivery of services, the consumer has the option to dissolve the agreement without giving a reason for a period of at least fourteen days, commencing on the day the agreement is entered into. 4. After shipment, we provide our customers with a tracking number from the parcel service to enable them to track the delivery. If, following a failed delivery attempt, the parcel is not collected from the pickup point within 7 days and is returned to us, we will treat this as a cancellation of the order. 5. To exercise the right of withdrawal, the consumer must follow the reasonable and clear instructions provided by the trader in connection with the offer and/or at the time of delivery (e.g., return the item well-packaged and via a trackable method, and include a copy of the buyer's ID/passport in the package).

Costs in the event of withdrawal 1. If the consumer exercises their right of withdrawal, the costs of return shipment shall be borne by the consumer (unless otherwise specified in special promotions). 2. If the consumer has paid an amount, the trader shall refund this amount as soon as possible, but no later than 30 days after the return or withdrawal. Exclusion of the right of withdrawal 1. The trader may exclude the consumer's right of withdrawal as provided for in paragraphs 2 and 3. The exclusion of the right of withdrawal applies only if the trader has clearly stated this in the offer, prior to the conclusion of the agreement. 2. Exclusion of the right of withdrawal is only possible for products: A. that have been created by the trader in accordance with the consumer's specifications; B. that are clearly personal in nature; C. that cannot be returned due to their nature; D. that are liable to deteriorate or expire rapidly (this includes all food products we offer); E. the price of which is subject to fluctuations in the financial market over which the trader has no influence; F. for individual newspapers and magazines; G. for audio and video recordings and computer software where the consumer has broken the seal; H. that are ordered from a supplier at the customer's request and are not part of the standard product range; I. 'While stocks last' products, Mystery Deals, and fireworks are excluded from the right of withdrawal. 3. Exclusion of the right of withdrawal is only possible for services: A. regarding accommodation, transport, restaurant services, or leisure activities to be performed on a specific date or during a specific period; B. the performance of which has begun with the consumer's express consent before the cooling-off period has expired. elapsed; C. concerning betting and lotteries.

You have the right to cancel your order up to 14 days after receipt without giving any reason. After cancellation you have another 14 days to return your product. You will then be credited with the full order amount including shipping costs. Only the costs for returning from your home to the online store are at your own expense. These costs amount to approximately €7.25 per package, consult your carrier's website for the exact rates.

If you exercise your right of withdrawal, the product will be returned to the entrepreneur with all accessories supplied and - if reasonably possible - in the original condition and packaging. If the product is damaged or the packaging is damaged more than is necessary to sell the product, we can pass on this depreciation of the product to you. So handle the product with care and ensure that it is properly packaged when returned. To exercise this right, please contact us at support@vdbstore.com . We will then refund the order amount due within 14 days after registering your return, provided that the product has already been returned in good order.

Download your return label and bring the package to a collection point. As soon as we receive your return, we will check it and do the necessary according to the instructions provided. PLEASE NOTE: THE RIGHT OF RETURN CANNOT BE EXERCISED FOR: Used, soiled, damaged or incomplete items. Items for which the reasonable return period of 30 days has expired. Items for which the label has been removed or the packaging is damaged. Personalised products - Shirts - underwear - socks - accessories.